Position: Office and Community Manager
Location: Melbourne, Victoria
Reports To: Chief Operating Officer
Type: Full-Time

​

About Tank Stream Labs
 

Tank Stream Labs is thrilled to expand into Melbourne and is looking for an enthusiastic Office and Community Manager to spearhead our new location. This role is perfect for individuals who excel in community management, customer relationship building, and office management, with a strong inclination towards inbound sales activities. As the key representative of Tank Stream Labs in Victoria, this role will be pivotal in fostering community engagement and promoting growth.
 

Key Responsibilities:
 

Community and Customer Relationship Management:

• Act as the primary liaison for all members at the site, ensuring high satisfaction and retention.

• Engage actively with members to understand their needs and align our services to support their business goals.

• Address and resolve member issues promptly, maintaining a positive community atmosphere.
   

Sales and Marketing:

• Handle inbound sales inquiries, conduct site tours, and engage potential clients to highlight community benefits.

• Facilitate contract negotiations and closures to achieve occupancy targets, focusing primarily on inbound leads.
   

Office Management:

• Oversee the daily operations of the Melbourne location to ensure efficient functioning.

• Coordinate with the central team to implement and maintain operational policies and procedures.

• Manage site-specific budgeting and ensure compliance with legal and safety standards.
   

Marketing and Promotion:

• Work with the central marketing team to create and execute marketing strategies tailored to the local market.

• Increase brand visibility and attract new members by representing Tank Stream Labs at local events and through strategic partnerships.
   

Qualifications:

• Experience in community management, customer service, and office management.

• Excellent communication and interpersonal skills, with a knack for building strong relationships.

• Ability to work independently, manage multiple tasks efficiently, and navigate through a fast-paced environment.

• A genuine interest in technology, startups, and the innovation ecosystem is highly desirable.

• Business development and sales experience is a bonus, however, a willingness and confidence to learn and engage in sales activities are required.
   

Benefits:

• Competitive salary with performance-based incentives.

• A key role in the growth and establishment of a new strategic location.

• A dynamic and entrepreneurial environment that offers substantial professional development and career progression opportunities.
   

This position will ensure that our Melbourne office mirrors the collaborative and innovative spirit of Tank Stream Labs, integrating smoothly with our broader operations and enhancing our community-centric model.