Position: Customer Service Representative 
Location: Sydney, NSW 
Reports To: Chief Operating Officer and Chief Commercial Officer 
Type: Full-Time

Overview:

We are currently seeking an enthusiastic and proactive Customer Service Representative to join our team. This role is integral to ensuring the successful operations of our offices and delivering exceptional service to our members. The ideal candidate will not only manage the office but also support the sales team and marketing team with administrative tasks.

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Key Duties & Responsibilities
 

Customer Service:
 

• Greet members and guests at the front desk reception, handling inquiries professionally and efficiently.

• Engage and build relationships with members, offering them a thoughtful, tailored experience; proactively identifying their needs, goals, and objectives, and ensuring our services are aligned.

• Take ownership of member accounts within your space, ensuring their experience is consistently positive and proactively addressing any needs or concerns.

• Work with the team to ensure a high level of member satisfaction.

• Effectively and efficiently resolve member grievances should they arise.

• Work to maintain occupancy by resolving potential membership issues, seeking upgrade and retention opportunities.
   

Space Management and Admin:
 

• Work alongside Operations to maintain the quality of the space to a premium standard and improve all aspects.

• Assist with the maintenance of space stock and supply levels.

• Onboard members to platforms.

• Sort postal mail and notify relevant members of package deliveries.

• Help with the coordination of team moves, arrivals, and departures.

• Act as a TSL representative and an escalation point during building emergencies as a floor warden and first aid representative.

 

Sales and Marketing Assistance & Coordination:
 

• Assist in maintaining and updating CRM systems with accurate data, including pricing, brochures, and marketing materials.

• Support the preparation of proposals and membership agreements as needed.

• Aid in organising and maintaining sales documentation and promotional materials to ensure accessibility and accuracy across relevant platforms.

• Provide support by working alongside the sales team to gather insights on industry trends, competitor offerings, and pricing to help enhance sales strategies.

• Assist with keeping all online platforms up to date with accurate information on pricing, availability, and images.

• Work closely with Community Managers to facilitate smooth handovers and onboarding processes for new members.

• Assisting the marketing team with developing social and digital marketing material.
   

What We Are Looking For:
 

• A highly energetic and dedicated Receptionist and Admin support.

• A passion for innovation, entrepreneurship, and supporting business owners and their teams.

• An excellent communicator (listening, verbal, and written communication) who enjoys speaking to people, and working with a variety of people from different backgrounds and cultures. 

• Highly organised and detail oriented with the ability to thrive under pressure, prioritising multiple tasks without frequent input from a direct manager.

• A proactive problem solver who enjoys embracing new challenges.

• A team player with a positive attitude and a willingness to contribute beyond core responsibilities.

• Experience in a reception, administration, or customer service role preferred.
   

Work Schedule:
 

• Full-time position, Monday to Friday, 8:30 AM – 5:00 PM.

• This is an in-office role requiring the candidate to be on-site at our Sydney CBD location.
   

If you are looking to be part of a dynamic team in a premium office environment, we would love to hear from you!
 

About Tank Stream Suites
 

Tank Stream Suites offers premium private offices designed for businesses seeking a professional and secure workspace. Whether you are a startup, scaleup, or established enterprise, our offices provide a professional and secure environment for businesses of all sizes. Tank Stream Suites is part of Tank Stream Labs, Australia's leading flexible workspace and business service provider. With multiple locations across Sydney, Melbourne and Adelaide. Tank Stream Labs offers a dynamic, community-driven workspace designed to empower business growth and innovation.